Terms and Conditions

B2BHolidays reserves the right to change and modify these terms and conditions at any time without prior notice. Changes will be effective as soon as they are published on the B2BHoliday website.

• A booking can maximum have up to 9 pax. • A hotel has the right to cancel bookings made for more than 9 pax from the same agent and similar dates or to modify rates and booking conditions. • A booking is considered to be a “group booking” when there will be ten (10) or more pax travelling. • B2BHolidays member/user is responsible for the making the booking to ensure that the room type booked will be suitable for the pax travelling. In case if more pax come up at the hotel, the hotel reserves the right not to accept the booking. No refund will be made if this happens. • All bookings/reservations must be made online. • All the group booking requests should be submitted on B2BHolidays’ website, b2bholidays.com. • It is important that the person making the booking must enter the correct names of all persons travelling. • The passengers’ nationality must be entered correctly by selecting “Client Nationality” at the time of search/booking. This information must be in accordance with the Passenger passport the rates displayed will be specific to the nationality entered. Any incorrect information regarding nationality may result in a financial loss and B2BHolidays cannot be held responsible for such losses. • Trade Fairs/Special Events bookings must not be made with fictitious names for you to hold space. Hotels may reject bookings made with abbreviations, such as TBA. • During fair periods some hotels do not accept bookings for more than 3 rooms for the same period. If a booking has already been made, we will inform you accordingly.

• The hotels with “Request” button and bookings with On Request Processing status means that the hotel does not have any available allotment. However, B2BHolidays will contact the hotel to book the requested room(s)/spaces. You will be informed within 48 hours, if Your booking has been confirmed or rejected. If the hotel could be confirmed at a different rate, you will be advised. • The confirmation may not be guaranteed, and hotels have the right to reject “On Request” bookings.

• All the information such as map, hotel details, pictures, hotel ratings, notes are provided only for information purposes. Although we strive to provide the related information as accurate as possible B2BHolidays cannot be held responsible in any way if the results are inaccurate or incomplete. We advise you to contact the hotels directly if you’re unsure about the location or would like to get further information. • Hotel ratings and related quality standards may be varied according to the destination, the country and the ranking standards. B2BHolidays does not hold any responsibility regarding any issues caused by the rating standards. • B2BHolidays’ member/users are responsible to check all the details (such as hotel address, hotel info, city and country details) before and after the booking made and make sure all the reservation details on the pre-paid accommodation voucher are correct. • B2BHolidays aims to provide the most up to date and correct hotel information but due to reasons beyond our control we cannot be held responsible for the hotel information, pictures and facilities of the hotel displayed on the website. Please do not hesitate to contact us or the hotel if any facility or a feature is important to you. • Hotel maps in the system are for information purposes only. For accurate information please refer to the address of the hotel in the voucher. For travelling directions and complete location information it is advised to contact the hotel directly. • In order to provide you with the best available rate and the widest range of hotels, B2BHolidays has access to different wholesalers, providers and hotel chains. On the rare occasion a hotel mapping issue may arise regarding the hotel name and address, please refer to the name displayed on the booking page and confirmation page (and not search page) where the final hotel information is displayed.

• B2BHolidays always forward all room type preferences to the hotel, room allocation is done by the hotel and subject to availability at the time of check in. • B2BHolidays will try that the hotel provides the room type(s) booked. However, there may be occasions like instead of a double-bedded room a twin may be allocated or a double -bedded room instead of a twin. Furthermore, please be aware that the majority of European hotels provide two (2) single beds pushed together to make a Double bed. • Specific room types, smoking preferences and bedding types for double/twin rooms cannot be guaranteed and are subject to availability at the time of check in. It is always guaranteed that the room provided by the hotel will accommodate the number of pax booked.

• Once the request/reservation confirmed, B2BHolidays cancellation, amendment and no charge policies applied. B2BHolidays’ user/members are responsible to check the related policies before and after the booking. • B2BHolidays reserves the right to cancel any booking that the booking was/has been made for the purpose of holding space for a future sale. • The hotel has the right to cancel the booking if the passenger is attending any conference, congress, convention, trade fair or any special event and/or if they consider that the rooms are being blocked over one of the periods. • All cancellations and amendments must be made on the B2BHolidays website. • B2BHolidays will not accept any responsibility for any changes and cancellations made directly with the hotel. • All request for cancellations that are not made in proper time frame are subject to cancellation fee determined by B2BHolidays. • It is important to note that only one amendment per booking will be accepted. If you require further amendments, please cancel and re-book with new details. When You cancel, and re-book, terms and conditions and new rates may be applicable. • In certain cases, name changes are not permitted, and the bookings may need to be cancelled and re-booked. In this case new rates may apply. • If amendments are permitted, the following Amendment conditions may apply: Changes to arrival/departure date, room type, or name change or where special offers were applied at the time of the booking may result in the re-pricing of that item, Product or Service. • In case of duplicate bookings, B2BHolidays never guarantee a confirmation of the bookings. If there are duplicate reservations on the system you need to amend one of them according to voucher conditions. Hotels might reject to confirm duplicate bookings, and in this situation, responsibility belongs to the agency.

• If a pax arrives to the hotel after 21:00 hours, please contact the hotel and inform them the expected arrival time. Some hotels have limited reception services after 21:00 hours. Failing to inform the hotel of a late arrival can result in the space being released. • If the client leaves the hotel before the check-out date, an invoice will be issued for the full stay and if the hotel confirms a reduction, it will be our responsibility to issue a credit note for the amount to refund. It is compulsory for the client prior to leaving the hotel to ask for a written declaration that states the exact date in which the stay was terminated and its availability to carry out the refund from the hotel. This document should be presented to B2BHolidays in order to get the refund for the unused nights.

• The rates can be displayed in various currencies provided on B2BHolidays’ website. However, B2BHolidays accepts card the payment only in GBP, EUR, and USD. So, the users/members will see the rates both in the preferred currency and the default currency at the check-out. If you are paying in any other currencies the amount will be converted into GBP/EUR/USD using the exchange rate on the day at the time of the payment. Please note, this condition does not apply for credit limit payments. • The rates displayed in the system may not include tourist, local or city taxes. City tax information may be displayed on the remarks section on the voucher but not always. If you are not sure please contact our reservation team at support@b2bholidays.com. • Rates are confidential and must not be disclosed or used in negotiations with a hotel/supplier or third party. • All rates are valid for the leisure market only. B2BHolidays will not accept responsibility for any booking if the client of the agency is not travelling for leisure purposes and if it becomes known, B2BHolidays cannot be held responsible if the hotel charges at the rack rate or higher rate than original booking. • We reserve the right to amend all rates quoted in the event of any changes in Government taxes. Any such charges will affect new and existing bookings for passengers who have yet to stay at the hotel or utilise the service booked. • Our company name will appear as B2BHolidays on your card statement. If a B2BHolidays member/user has used its clients credit/debit card to book the hotel then, it is the responsibility of the B2BHolidays member/user to inform its customer of this important information in order to avoid any misunderstandings. • Some hotels, particularly in the U.S. do charge a “resort fee” which must be paid to the hotel directly. This is typically in the range of $10.00 to $20.00 per room and per night. B2BHolidays is not responsible for resort fee charges and has no control over their implementation. • B2BHolidays cannot be held responsible for any international transaction charges passed on by your or your client's credit card issuer. • B2BHolidays has no responsibility for the extra charges at hotels such as parking fees, mini fridge, safety box, television remote, sauna swimming pool use etc. Such charges should be paid by the client directly to the hotel. • As a cash or credit card client, payment must be done BEFORE the cancellation deadline. If you pay by bank transfer money must be in our account BEFORE the cancellation deadline. If the funds have not been received in our bank account, the B2BHolidays system will automatically cancel your reservation at cancellation deadline 3.00PM UK TIME. • All bank charges and cost of transmitting payment must be borne by the client, including intermediary bank charges where applied. B2BHolidays will only cover costs made by our bank. • When a booking has been made by a 3rd party B2BHolidays reserves the right to request proof of ID from the credit cardholder as well as a signed authorisation form to protect Your B2BHolidays account. This security measure is not to cause any inconvenience but, intended to protect the credit card holder against any credit card misuse. • In the event of a problem at the hotel which results in client having to pay, including but not limited to an unnecessary fee, for a service which is expected to be provided, the client is asked to obtain any receipts as proof of purchase. Upon the client's return, please submit the receipt(s) to our Customer Service Department. Please note that we cannot refund any costs without the provision of a receipt. Please note that a full refund is not guaranteed.

Member/Agent is financially responsible for payment for Travel Inventory that is the subject of chargebacks, frauds and/or other refunds. Without prejudice to the right of the Member/Agent to appeal a reported Chargeback with the acquiring bank, Agent explicitly agrees to accept any such reported reversed payment, penalties and/or other fees and expenses reported by B2BHolidays and/or its affiliated acquiring entity, provided that B2BHolidays notifies the Agent of any such chargeback, penalty or other fee or expense. For the avoidance of doubt, B2BHolidays has no liability whatsoever and will not refund any payment to your credit card, debit card or your account. Upon notification of a Chargeback, Agent may initiate a challenge to the Chargeback by forwarding all transaction information to B2BHolidays within permitted time period by e-mail (e.g. signed order form to provide proof of the cardholder’s authorization of the transactions or acceptance of goods). Upon receipt, B2BHolidays will forward this information to the acquiring bank. Chargeback case will be finalized regarding to the International Card Regulations (Visa, Mastercard, Amex etc) between Issuer Bank and Acquirer Bank which, will make the final decision of the case. In order to protect B2BHolidays against any form of fraud, unauthorized use of the Services or prohibited activities, including, but not limited to misuse of an Agency Account ID, B2BHolidays will have the right to immediately modify and/or suspend some or all of the provision of Services to Agent by written notice. B2BHolidays shall use this right of modification and/or suspension of the Services in good faith, with restraint, and when any one or more of the following occurs: • Number of Chargebacks affecting the reputation of B2BHolidays; • B2BHolidays reasonably suspects or has evidence that fraud is or may be occurring; • B2BHolidays reasonably determines that the Agent is wilfully dishonest, fraudulent and/or engages in misconduct with respect to its business or affairs; • The risk profile of Agent and/or its transactions change significantly; • An acquirer, card association, payment method supplier, governmental or supervisory authority requires or advises B2BHolidays to modify, suspend or terminate the Services; A law, rule, banking regulation including, but not limited to, currency restriction from local and/or central banks mandates modification, suspension or termination of the Services.

• Any complaint which cannot be resolved at the hotel must be notified to Us by logging into your B2BHolidays account and using the related tools to notify us. All complaints must be notified to Us within 15 days of the check-out date. A copy of the complaint must be also be submitted to and signed by the hotel manager. Complaints relating to hotel services will be forwarded by B2BHolidays to the relevant party. • B2BHolidays team will get back to you between 5-30 working days depending upon the nature of your query. • B2BHolidays does not take any responsibility for the quality of the hotel booked. Any complaints relating to hotel facilities, standard or quality do need to be brought to the attention of the hotel management at the time of the stay. So, the hotel can be given the opportunity to try and rectify the situation. If you have done this and not received a satisfactory resolution to the problem, please contact B2BHolidays. If an offer or reduction is made by the hotel where B2BHolidays is required to resolve the issue later, the passenger will need to provide proof of this in writing endorsed and signed by the hotel.

• In cases where the hotel booked is included but not limited to closed, overbooked or has maintenance problems and cannot provide the rooms booked, B2BHolidays is responsible for providing an alternative hotel with the similar category of the original hotel. • B2BHolidays cannot be held responsible for the losses for the reallocation as it is beyond the control of B2BHolidays. • As soon as the prior relocation notice is sent by the hotel/hotel supplier, B2B Holidays will contact you by email or a message in the system. However, in some cases the hotel may relocate the bookings at the time of check-in, without prior notice which is beyond the control of B2BHolidays. • On spot relocations the client/passenger must notify B2BHolidays in the event of any hotel discrepancy upon arrival. Failure to so may affect future complaints or any compensation settlement.

• B2BHolidays shall not be liable to you for all indirect or consequential losses which may be incurred by you. This shall include but not limited to; o Any loss of profit (whether incurred directly or indirectly), o Any loss of goodwill or business reputation o Any loss of opportunity o Any act(s) and/or omission(s) of the Client(s) affected or any Member(s) of their party o Any act(s) and/or omission(s) of a third party not connected with the Services and which were unforeseeable or unavoidable o Any circumstances beyond B2BHolidays’ control such includes, but are not limited to, acts of nature, labour disputes or any other irregularity beyond B2BHolidays’ control. o B2BHolidays disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules resulting from causes beyond its control.

• These Terms and any action related thereto will be governed by the laws of United Kingdom. All claims, legal proceedings or litigation arising in connection with the Product, Travel Inventory, Services will be brought to courts located in Birmingham, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum. You agree to submit to the exclusive jurisdiction of the courts of Birmingham, United Kingdom to resolve any legal matter arising from the Terms. Notwithstanding this, you agree that B2BHolidays shall still be allowed to apply for injunctive remedies (or other equivalent types of urgent legal remedy) in any jurisdiction. The prevailing party shall have the right to collect from the other party its legal fees, expenses and costs and necessary disbursements and attorneys' fees incurred in enforcing this terms and conditions.

• For B2BHolidays user/member protection, B2BHolidays.com will not accept direct communications from your clients by phone, fax or email. It will be our responsibility to immediately inform you if this takes a place. • All members/users are responsible to ensure that they have entered a correct email address. • B2BHolidays reserves the right to withdraw access to their product, whether via the online booking system, XML or white label with immediate effect in the event of a breach of these terms and conditions. • B2BHolidays functions as an intermediary. We will not be held responsible for any damage that may arise from natural disasters including but not limited to floods, earthquakes, landslides and situations that cannot be linked to our company as acts of negligence. • B2BHolidays will not be obliged to request any visa documents from the hotel for any bookings. • If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.